The following email was sent to TMA, S&S and local RAOs and local VSOs. Feel free to forward to your particular congressman or VSO representative in Washington. The references to attached documents have been converted to links to those documents.
Please review the corrupted and unusable spreadsheet ISOS proudly represents as their very best work and what 11,000 beneficiaries in the Philippines are required to use to try to find a provider, attached as Certified_Providers_19Dec2012.xls.
Open the so called spreadsheet to the “Certified” tab. Select any of the sort/filter functions “gray down arrows” along the top and sort the column. Sort it A to Z or Z to A, it does not matter. If you sorted A to Z on Provider Name column please locate “A F GUEVARRA DENTAL CLINIC”; it is the very first record in a properly sorted Provider Name Column. Try it on the “Not Used in > 2 Years” sheet as well; the results are the same.
Can’t find “A F GUEVARRA DENTAL CLINIC”, oh sorry, you are using the an ISOS product and the best you can do is to look down through each and every record until you find it. I know you are a busy woman so will help you, look in row 2,493 but understand 11,000 beneficiaries won’t have the advantage of me hand feeding them the answer.
The truth, Ms. Forestell, is the spreadsheet is corrupt, was built corrupt, and is known to be corrupt by ISOS and their front Global 24. It was corrupt when they posted it on 15 Dec, it was corrupt when they reposted what they claimed was a fixed spreadsheet on 18 Dec and once again when they reposted on 19 Dec. But as you can see they apparently are not capable of fixing their own mess.
I do their quality assurance for them, since neither they or TMA seem inclined to do it so. I discovered the corrupt spreadsheet on the 15th. I notified them and they reposted another corrupt spreadsheet on the 18th and I again did their quality assurance for them and again they made a half hearted attempt and reposted the third corrupt spreadsheet on the 19th. Since then they have ignored my emails informing them that it is still corrupt; I even offered to fix it for them and email the viable spreadsheet to them if they couldn’t figure out how to fix it but they ignored my offer of assistance as well. Presumably, like TMA based on there apparent acceptance of this level of work, they feel corrupt and unusable spreadsheets are adequate for beneficiaries in the Philippines.
Of some interest, which you can’t see directly just from this corrupt spreadsheet is the massive changes in the providers on the sheets. While the professed reason for replacing the spreadsheet on the 15th with one on the 18th and again on the 19th was to fix the corruption they also made major changes to the number of providers on the lists. The change in the numbers of providers was almost 100 on the certified list. How can anyone rely on this contractor’s information when it is so corrupt and consistently changes with the wind. It was even worse with the corrupt approved provider list where 25% of the providers listed on the 15th apparently changed their minds and withdrew their agreements as they were gone on the 18th. ISOS and their front Global 24 have refused to address these changes by ignoring emails requesting an explanation. So we are left to assume 25% of the providers left the program in mass or once again ISOS and their front Global 24 made huge errors and secretly tried to correct them, hoping nobody would notice. See Providers Now you see them now you don’t.pdf attached. (I have the other spreadsheets and can prove these figures.)
The search engine is useless for obvious reasons and you saw the latest example, emailed to you yesterday, in a parade of feedback emails to ISOS and their front Global 24 pointing out how it still fails to work; it has not worked for more than a year as TMA should be well aware.
My questions and I would like answers; Does TMA and the COR believe this level of quality is what they expect from this expensive contract? Do they believe that the beneficiaries deserve any less in quality products from this contractor than other beneficiaries anywhere else in the world?
Thank you for your time and I am waiting for a response,